The people who come to our office are often going through the worst thing that’s ever happened to them in their life. The most important thing is being able to listen and understand and empathize with what people are going through and then take care of the details of the insurance matters so that they can heal or they can help their family members heal. So the biggest thing is being able to help people get through something they’ve never been through, but we have been through thousands of times.

Success in personal injury requires that you have a strong desire to help people, you’re willing to do whatever it takes to be able to help them. You need resources and experience. You need a good staff that is understanding and experienced and smart. And you need to be able to fight for the rights of the people who are up against insurance companies that have resources far beyond their ability to contest them. So mostly, it’s a – it’s a desire to help and a willingness to fight.