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well our law firm is a litigation
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boutique and we really focus only on
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litigation with some counseling we
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handle cases in a few specific practice
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areas they include co-founder disputes
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business litigation disputes First
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Amendment issues including defamation
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invasion of privacy online and defenses
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to defamation cases we handle a number
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of employment cases representing both
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plaintiffs employees as well as
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employers in counseling and litigation
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defense and we handle election law and
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public policy type litigation issues as
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well and so those are the main practice
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areas and normally if we get requests
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from clients that fall beyond those we
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typically refer them out well I come
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from a large firm background and from
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that background I learned that client
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service is very important and many
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clients get frustrated when they call a
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law firm and it takes days for someone
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to get back to them so our goal is that
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our firm our number one triage and make
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sure when somebody contacts us we
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evaluate their case very promptly by
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getting the information from them about
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their case and making sure an attorney
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analyzes it and responds one way or the
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other and then when we have a client in
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an ongoing matter we have a goal and
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it’s very well a respected goal of
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responding twenty requests from the
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client on the same day being very
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available and responsive when
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emergencies require our responses on
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weekends and nights we do respond and we
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put customer service first we treat our
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clients as if we were the client
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ourselves and would want to get a proper
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spots from an attorney
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[Music]
San Francisco, CA litigation attorney Harmeet K. Dhillon talks about her firm’s areas of focus as well as their service to clients.